FAQ

SEATTLE SHAKESPEARE STORE FAQ

What type of payments do you accept?
We accept most payments including Visa, MasterCard, American Express, Apple Pay, and Google Pay

Do I need an account to purchase from this store?
No, you are not required to create or have an account to purchase from our store.

Can I combine discount offers with free shipping?
Free shipping is not offered when using discount codes for a percentage or dollar amount off your order. In some instances, free shipping may offer you a better discount than a discount code. In these cases, you must remove the discount code to have free shipping applied to your order.  

Why doesn't the shirt I received look exactly like it does online?

In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product.

In some cases, actual t-shirt material and color may vary slightly.

T-shirt material and or color may be substituted with similar product material or color in cases where specified style or color is out of stock or no longer available, especially in cases where sizes 3x and up are ordered.

May I call the store to order?

While we would be delighted to hear from you, all our items in the store are fulfilled by third party vendors. We do not keep any stock on hand at our offices or in our theatre.  Occasionally there may be items available for sale in our lobby that are also available online, but your best bet for getting the item you want is to purchase it online.

Can I send my purchase as a gift?

Yes! Please indicate your purchase is a gift in the order notes at checkout and include your message to the recipient.

How secure is your Store?
Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

How is shipping handled?

Each item is made to order, and we do our best to ship everything within 7-10 days. Expect shipping times of 3-5 business days for domestic delivery.

**This means your total purchase to delivery time can be up to two weeks**

Please note, during times of high order volume, turnaround may be longer. If you need an item sooner, please contact us to arrange alternate shipping options.

Shipping notifications are sent out via email after order is shipped with a tracking number which allows you to locate the whereabouts of your order easily and quickly. Delivery times may be longer around major holidays.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

We are not responsible for any damage or delays incurred by the shipping service. Weather, holidays and any other delays are out of our control. We do our best to process your orders as soon as possible and cannot control any delays that may occur within the USPS.

Please be advised: we are not responsible for addresses entered incorrectly and will ship to the address that is on your order so please be sure to confirm the address to which you are shipping.

Shipping insurance is NOT included in the domestic shipping cost. We cannot accept responsibility for parcels lost in transit. Insurance is available as an upgrade at checkout.

What’s Your Exchange/Return Policy?
We want to ensure you're happy and you receive quality products from the Seattle Shakespeare Store. We cannot refund items damaged during the shipping process. In this event, you must file a claim with the carrier.

We offer a full refund (excluding original shipping cost) or an exchange on damaged or blemished items. If there is something wrong with your order - wrong size, wrong shirt, or if your goods are in any way damaged, defective or blemished when you receive them, please do not hesitate to contact us about replacement or refund within 15 days of your delivery. Email us though our contact page, include pictures if possible, and we'll do our best to make the returns process easy.

  1. Repackage your item(s) you are returning securely (in the same box or in a box comparable to the one you received your item in).
  2. Include a copy of your packing slip and the order# with the item(s) you are returning.
  3. If a product is blemished or defective, it may be exchanged for items of equal value. which will be shipped to you at no additional charge.
  4. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive.

Returns can be mailed to:
Seattle Shakespeare Company
PO Box 19595
Seattle, WA 98109

Please be sure to include your order number and order details. We’ll get back to you with instructions on processing your return.